Today’s companies should be investing heavily in customer service. The main goal of companies is grabbing customer’s attention and sell them a product or service. When services are rendered companies strive to retain those customers through customer service.
For example, when calling customer service in any company, we are always greeted by Welcome Calls. These opening statements however generic they are give a positive impression about the company. It is telling their callers that someone is actually listening to their customers and taking note of their concerns.
A Welcome Call is valuable because it can form a customer’s first impression of the company. As they say, “first impressions last.” In most cases, if Welcome Calls are not impressive, a customer’s attention will wander off and they might even hang up. On the contrary, a welcome call that is so pleasing with well-chosen words might be your ticket to earning revenues you only dream about.
Another important aspect of customer service are Order Confirmation Calls. These calls serve as check and balance to customers to let them know that they ordered products by phone or online. In the age where identity theft is rampant, these calls help a lot to safeguard consumers in every way. What these calls tell you are the items you ordered, when you ordered them, when the orders are to be shipped or delivered, and its corresponding costs. Through this process, you can even cancel these orders immediately if in case the customer called was not the one who made the purchase. It also has benefits to the company doing it because customers feel they have greater trust in companies who do confirmation calls than those who do not.