Benefits of Welcome Calls in Boosting your Company’s Profit

Today’s companies should be investing heavily in customer service. The main goal of companies is grabbing customer’s attention and sell them a product or service.  When services are rendered companies strive to retain those customers through customer service.

For example, when calling customer service in any company, we are always greeted by Welcome Calls. These opening statements however generic they are give a positive impression about the company. It is telling their callers that someone is actually listening to their customers and taking note of their concerns.

A Welcome Call is valuable because it can form a customer’s first impression of the company. As they say, “first impressions last.” In most cases, if Welcome Calls are not impressive, a customer’s attention will wander off and they might even hang up. On the contrary, a welcome call that is so pleasing with well-chosen words might be your ticket to earning revenues you only dream about.

Another important aspect of customer service are Order Confirmation Calls. These calls serve as check and balance to customers to let them know that they ordered products by phone or online. In the age where identity theft is rampant, these calls help a lot to safeguard consumers in every way. What these calls tell you are the items you ordered, when you ordered them, when the orders are to be shipped or delivered, and its corresponding costs. Through this process, you can even cancel these orders immediately if in case the customer called was not the one who made the purchase. It also has benefits to the company doing it because customers feel they have greater trust in companies who do confirmation calls than those who do not.

Build Effective Client Relationships with Welcome Calls

In this day and age where technology reigns supreme, a lot of transactions are successfully processed without having to establish direct contact with a potential client. However, that speedy sale would have been for nothing if the customer ends up having problems with the product or service. Directing him to the toll-free hotline might not also be the best way to go either. If he has to wait on the line for more than five minutes to get hold of a representative, you can be sure he won’t be coming back for more.

This is where welcome calls come in handy. By definition, these are calls made to new customers to thank them for making a purchase. This is also the perfect opportunity to inquire if they have questions about the company or issues about the items they received.
Taking the time to contact a new business acquisition is an essential tool for establishing positive client relations. Your company makes a good impression by making a consumer feel that his needs are actually being catered to. Customers may like speedy results but will always look for great service. If you proactively tend to their concerns, you can gain their trust and confidence.

Then again, you might ask – what do I do with existing clients? If you’re past making that initial connection you can focus on order confirmation calls instead. After a sale has been finalized online, get hold of your buyer and confirm the details of the item that was bought. Double-check their credit card details to ensure that you are taking a monthly deduction from the right account. This might seem time consuming at first but you’ll be grateful for the decrease in irate callers later on plus, the lesser credit card chargebacks.